Matthew Vickers is CEO and Chief Ombudsman at Ombudsman Services (OS), the UK’s energy and communications ombudsman. OS’s work aims to embed fair business practice and to build trust in key regulated markets.
Prior to joining Ombudsman Services in 2015, Matthew was chief executive at the Scottish Legal Complaints Commission (SLCC), a non-departmental public body based in Edinburgh. He previously worked at the Foreign and Commonwealth office, serving as British Consul in Spain. His early career was in the private sector across retail and FMCG.
He completed a doctorate in the history of Victorian and Edwardian Liverpool at the University of Oxford and has previously held non-executive roles at Museums and Galleries Scotland and the Scottish Mediation Network.